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Program Update
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Trending Topics
Could not establish secure channel for SSL/TLS with authority
Some customers are reporting an information message when validating a patients PCEHR file which states "Could not establish secure channel for SSL/TLS with authority".
Best Practice provides this tool and FAQ to assist customers in this scenario.
Click here to download.
An error occurred attempting to connect to the HI service.
Some customers are reporting an information message when doing a HI lookup which states "An error occurred attempting to connect to the HI service!. No certificate was found with serial number 'nnnnnn'" or "Keyset does not exist". The following FAQ will assist customers in this scenario in conjunction with the certificate tool above.
Medicare Australia Online Claiming Banking Details Form
Use this form to register your banking details for online claiming. Click here to download.
Support
Best Practice Software aims to provide high quality support and service to customers. Ongoing remote support is provided “free of charge” to current subscribers.
Support is available via:
| Phone: | 07 4155 8800 |
| Fax: | 07 4153 2093 |
| Email: | support@bpsoftware.com.au |
| Forum: | http://forum.bpsoftware.com.au |
The team of experienced staff will advise new customers in the process to convert their existing data into a format required by Best Practice. Comprehensive FAQ documents are provided on the installation DVD that will take you from installing the software, performing a data conversion through to configuring the system to sure your required ready for GO LIVE.
Support Hours are 8am to 5pm Monday to Friday (EST)
Who does the trial conversion?
As a highly intuitive application, most computer literate users will have little difficulty navigating the program. Comprehensive Help Files provide detailed information about the functionality of the software and can be accessed anywhere in the application.
What experience do the Best Practice staff have?
Our support staff have extensive experience in the medical software industry and understand the special needs of GPs and their staff. With additional experience in Nursing and Practice Management, our staff can appreciate the competing demands of busy surgeries. Our technical expertise means that we can work closely with your local IT support person to provide a comprehensive and holistic service that is responsive to your needs.
Training
As a highly intuitive application, most computer literate users will have little difficulty navigating the program.
Training Tutorials can be provided on DVD at no charge.
Comprehensive Help Files provide detailed information about the functionality of the software and can be accessed anywhere in the application.
FAQ documents are provided on the Best Practice installation DVD and cover the most commonly asked questions.
Our helpful support staff are also happy to help with any training issues you may have via email, phone or fax.
Best Practice offers three options for more formal training:
1. Remote Training (via WebEx internet training site)
Training is hosted by WebEx (You will need a PC with Internet access and a speaker phone or conference phone for multiple attendees.)
Limited to 25 individual computers with courses being completely customisable for the practice or division.
Training manuals are supplied in electronic PDF format.
- $165 Per hour
2. Onsite Training (at your Practice)
A training staff member from Best Practice Software visits your site and provides training for both clinical and management.
Courses range from a few hours for Clinical to full day training for Management.
Clinical training is usually taken up by doctors who have had minimal exposure to computerised clinical records previously.
Practice Managers may also want to attend these sessions.
Management training is targeted at front desk staff and administrative personnel.
6 - 8 participants at a time is the most effective number of participants.
4 Training manuals are supplied to you in hardcopy format.
- $165 Per hour (Minimum of 4 hours) + Travel time @ $27.50 Per hour
Airfares: Approximately $600 (Bundaberg > Sydney and return)*
Accommodation: Approximately $250 per day *
Airfares, Accommodation and Transport must be paid for UP FRONT.
You will be Invoiced upon return for variable costs such as Training hours / Travel time.
A minimum of two weeks notice is required for bookings.
While every effort is made to comply with requests for training, availability cannot be guaranteed on any specific date and time.
Best Practice reserves the right to change/cancel bookings.
*Costs may vary due to availability of flights & accommodation.
3. Group Training (at a Cliftons Training facility)
These sessions will be offered throughout the year in major cities.
Group size will be 8-12 persons.
Both Clinical and Management sessions will be offered.
A Booking form will be sent to you and returned to Best Practice via FAX or email.
Payment must be made in full before training takes place.
Clinical Refresher - $220 per person per session, $165 Per Session if multiple sessions and/or participants are booked.
Management Sessions - $220 per person if the FULL DAY is booked, $165 per person if only ONE SESSION is booked.
IT Session (Setting up BP) - $110 per person
All quoted prices include GST.
Contact training@bpsoftware.com.au for further information or to make a booking.
Upcoming group training dates
To be announced.